Help & Support
Find quick answers below, or send us a question and we'll get back to you by your preferred method.
Contact us by email
Account and service emails may come from no-reply@yourtoeflprep.com. That address is automated, so please contact Student support if you need a reply.
Frequently asked questions
How do I get an account?
Go to the Register page and sign up with your name, email, and a password. You'll get a confirmation email - click the link and you're in. It's free.
How are tests scored?
Every section is scored on the official 1-6 band scale. Reading and Listening are scored automatically; Writing and Speaking are scored by AI. Your overall band is the average of the four.
What's the difference between Free and Premium?
Free gives you full practice tests with a band score on all four sections. Premium ($10/month) unlocks the full scored exams and detailed AI corrections - what to fix and why each point was lost.
How do I upgrade to Premium?
Open any Premium test or the Pricing page and send a Premium request with your preferred contact method. The administration will reach out to arrange billing and switch it on.
I forgot my password.
On the Login page, click "Forgot password?", enter your email, and you'll get a reset link by email.
Which browsers work?
Chrome, Firefox, Safari, and Opera all work. For the Speaking section, allow microphone access when your browser asks.
Who can see my results?
Only you and your teacher. Your attempts are private to your account.